Customer Advisor - 20 hours

We’re EE. And we’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating a culture that makes EE an even better place to build a career. That’s why the Sunday Times named us one of the Best Big Companies to Work For. But why take their word for it? Come and see for yourself.

Our high street stores are where the action is. And there couldn’t be a better time to join us. From face-timing long-lost aunts in the States, to streaming boxsets on the go – whatever our customers want to do, our retail teams are working hard to help them get connected. So, join us as a Customer Advisor and you’ll do more than just sell our products and services. You’ll have the opportunity to get hands-on with our top tech and we’ll give you all the training you need to help pass the good stuff on. So whether our customers are looking for the lowdown on the latest fitness apps, or just want to get to grips with our roaming deals – you’ll have everything you need to wow them with a super service and keep them coming back for more.

 

What you’ll do:

  • Contribute to your store’s success by bringing to life our ethos of sales and customer advice through sensational service
  • Keep up to date with all of our products, services and promotions, and those of our competitors
  • Create an environment in which customers feel welcome and comfortable – engaging them in genuine, enjoyable conversations to understand their needs, help them choose the right products and show them how those products can make their digital life better
  • Take pride in the appearance of the store, keeping it clean and tidy at all times.

 

You’ll definitely:

  • Have a strong background engaging and delighting customers in a sales or service environment
  • Be able to show how you’ve worked to and achieved sales targets or deadlines
  • Show an interest in communications technology
  • Enjoy being part of a team but still have the drive to work on your own initiative.

 

You might even:

  • Have worked in retail, sales or service
  • Know a thing or two about the telecoms sector.

 

What’s in it for you:

  • Uncapped commission, and quarterly team bonus scheme
  • 75% discount on your personal EE mobile phone package
  • 30% Friends and Family discount from day one (conditions apply)
    • 25 days’ holiday (pro-rata)
    • Opportunity to buy or sell holidays
    • Discounted childcare vouchers
    • Discounted Retail vouchers
    • Healthcare cash plan including Dental and Optical offers
    •  

 

What’s next:

At EE, we look for the best people to join us. And to help us find them, we’ve created this simple but effective recruitment process. You need to pass each stage to carry on to the next:

  • One of our recruiters will call for a short telephone interview
  • Come along to the store for an interview with a store manager, a couple of service and sales exercises, and the chance to spend some time in store to see if it’s definitely for you.

 

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

 

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

 

If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on TwitterLinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move.

 

General Opening Times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00

Additional opening times

Broughton Chester Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Broughton
Chester Road
Broughton
Flintshire
CH4 0DP
01244 534 354 (press option 2 for site security)
  • Car

    Broughton is located off junction 36A of the A55 and of the A5104 adjacent to Airbus. Our car park has over 2,300 free spaces, with 132 disabled bays and 114 parent & child bays.

    For car journey planning, use the AA route planner.

    If you'd like to contact an individual retailer, please see our Shops and Food & drink pages for further information.
     

  • Bus

    Broughton Shopping is served by bus routes 3, 4, 11, 11A, 12, X9, X4, 811 and 817.

    Full details can be found at Flintshire County Council.

Accessibility

Currently we do not operate a Shopmobility scheme at Broughton but wheelchairs can be loaned free of charge. Contact 01244 534 354 for information.

Facilities

ATMs are located at Boots and Tesco.

Baby changing facilities are available in McDonalds, Millhouse Inn, Tesco and Centre Management facility adjacent to Costa Coffee.

We have over 2,300 free car parking spaces and have been awarded the safer parking Park Mark award, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks. 

We also have over 132 disabled bays and 114 parent & child bays.

Toilets can be found in Tesco Extra, Asda Living, Millhouse Inn, McDonalds and the centre management facility adjacent to Costa Coffee.

Services

You can find a bureau de change at Tesco, Thomas Cook and the TUI Superstore. 

We operate a safe child scheme which in conjuction with our stores we aim to reunite a lost child with their parents or guardian. Please contact any store or security guard for assistance.

A number of stores within Broughton offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.

If you have lost something while visiting Broughton, please contact our Security team on 01244 534 354. Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

Download centre map